Return Policy

At Shadow TCG, we take pride in providing authentic trading card products and ensuring every order is packed with care. Due to the unique nature of trading card products and the rapidly changing secondary market, our return policy differs from that of many traditional retail stores.

Change of Mind Returns

We do not accept returns, exchanges, or refunds for change-of-mind purchases. All sales are considered final once an order has been placed.

This policy helps protect both our customers and our business from:

• Fluctuations in trading card market values
• Product tampering
• Pack searching or box manipulation
• Dissatisfaction with random card pulls or box contents

Please ensure you carefully review your order before completing your purchase.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

To assist with our investigation, we may require:

• Clear photographs of the product
• Photographs of the external packaging and shipping label
• A description of the issue

Failure to provide supporting evidence may affect our ability to process your claim.

Resolution Options

If a claim is verified and approved, Shadow TCG may offer one of the following remedies:

• Replacement product (subject to availability)
• Full refund

The resolution offered will be determined at our discretion based on the circumstances of the claim.

Return Shipping

For approved returns that are not related to damaged, incorrect, or defective items, customers are responsible for all return shipping costs.

For approved claims resulting from an error on our part, Shadow TCG may provide return shipping instructions where required.

Contact Us

If you believe there is an issue with your order, please contact our team as soon as possible and include your order number and supporting photographs.

We appreciate your understanding and support of our small business.

Shipping & Tracking Policy

At Shadow TCG, all orders are shipped via Australia Post Standard Delivery unless otherwise specified.

Tracking Your Order

Once your order has been dispatched, tracking information will be provided via email. Customers can monitor the progress of their shipment directly through Australia Post using the tracking number supplied.

Please note that delivery estimates provided by Australia Post are indicative only and may be affected by factors outside of our control, including weather events, public holidays, peak shipping periods, and transport disruptions.

Delayed or Lost Parcels

If your parcel appears delayed or has not arrived within a reasonable timeframe, please contact us and we will assist by lodging an enquiry with Australia Post on your behalf.

Should Australia Post officially declare a parcel as lost, Shadow TCG will work with you to provide an appropriate resolution, which may include:

• A replacement item (subject to stock availability)
• A full refund

Delivery Responsibility

Shadow TCG is not responsible for delays caused by Australia Post, incorrect addresses provided by customers, missed deliveries, parcel theft after delivery, or circumstances beyond our reasonable control.

International Shipping

Shadow TCG does not currently offer International shipping.

Help

Please reach out to us via email or submit an online enquiry.